Doctor Diagnostic Uncertainty Communication =========================================== Create a framework for communicating diagnostic uncertainty to patients. Clinical context (placeholders): - Situation: [no clear diagnosis/awaiting results/rare condition] - What is known: [describe] - What is unknown: [describe] - Tests pending: [list] - Timeline for clarity: [estimate] - Patient anxiety level: [high/moderate/low] COMMUNICATING DIAGNOSTIC UNCERTAINTY WHY THIS IS CHALLENGING - Patients want certainty — we cannot always provide it - Uncertainty is uncomfortable for clinicians too - Poor communication of uncertainty causes anxiety - Good communication builds trust FRAMEWORK FOR THE CONVERSATION ACKNOWLEDGE "I want to be honest with you about where we are. Right now, I do not have a clear answer for you, and I know that is frustrating." EXPLAIN WHAT YOU DO KNOW "Here is what we know so far: - [Finding 1] - [Finding 2] - [What is normal or reassuring]" EXPLAIN WHAT YOU DO NOT KNOW "What we do not yet know is [specific]. This is because [reason — testing takes time/results pending/rare condition]." SHARE THE PLAN "Here is what we are doing to get answers: - [Test 1] — we expect results [timeframe] - [Specialist] will evaluate [when] - [Next appointment] to review" ADDRESS WHAT TO DO IN THE MEANTIME "While we are waiting: - [What to do for symptoms] - [What to watch for] - [When to call or come in immediately]" INVITE QUESTIONS "I know this is hard to hear. What questions do you have? What concerns you most right now?" CLOSE WITH PARTNERSHIP "I want you to know that we are not giving up on finding answers. I will stay engaged with your case and contact you as soon as we have more information." DOCUMENTATION - Uncertainty communicated: [yes] - Patient understanding: [verbalized] - Questions answered: [] - Plan communicated: [] - Patient will call if: [list triggers] Source: https://promptzyo.com/prompt/doctor-diagnostic-uncertainty-communication